Refund Policy

Auckland Challenge Refund Policy (2022)

Brief

This policy outlines Auckland Challenge’s refund policy. It covers transactions for all Auckland Challenge services and subsidiaries including ACORN (acorn.aucklandchallenge.org.nz), the Auckland Challenge website (aucklandchallenge.org.nz), all in-person transactions, and all other transactional agreements between you (the client) and Auckland Challenge or an agent authorised by Auckland Challenge.

Consumer Guarantees Act

Auckland Challenge will meet all its obligations under the Consumer Guarantees Act and all relevant legislation.

Refunds for specified services

This section outlines Auckland Challenge’s refund structure for services specified under the relevant schedule.

Refunds for all other services

Auckland Challenge will not provide refunds for change-of-mind purchases. A full refund will be provided if Auckland Challenge is unable to fulfil the purchase. A full refund will be provided if work on the purchase has not begun AND Auckland Challenge has not incurred any cost. If work has begun or a cost has been incurred, a full refund minus costs incurred and a 10% administration fee will be provided.

Refund method

Payments made by card will be refunded to the original card used. Payments made via bank transfer will require a bank account number from the person who made the purchase.